There are 11 parties in a typical SaaS project
The client, the techs, and a 3rd
Hang on, didn’t I say 11?
Yeah, it’s a binary gag
Poor I know, but look at what I’ve got to work with!
The first 2 require little explanation
The client’s the one with an idea and some money
And the techs turn them both in to code etc
The 3rd is the translator
Their role is to turn a customer vision in to something techs understand
Translators come in 2 VERY DIFFERENT FORMS
The first looks just like me
An experienced IT professional with a background in commercial software, capable of speaking both human and nerd
The other looks just like a big pile of cash
Primarily because that’s exactly what it is
The tech team generally doesn’t care much for a translator
Because communication issues make a project take longer
But the customer has a choice
Invest in a human or speak slowly and loudly, and pelt the tech team with wads of cash until they get it
Some clients are smart enough to see the need for an intermediary
Others pay extra for an A-grade tech team with its own translator
But the rest?
Well, that rarely ends well
It’s why so many say things to me like, “I wish I’d known about you 12 months ago”